ITIL® 4 Foundation
- 3 Days Course
- Language: English
Introduction:
ITIL 4 Foundation stands as the world’s most widely adopted framework for IT Service Management (ITSM), with over 3 million certified professionals worldwide. Trusted by 82% of Fortune 500 companies, including industry giants like NASA, Microsoft, and HSBC, the ITIL 4 Foundation certification opens doors to unprecedented career opportunities.
For over three decades, ITIL has shaped how organizations deliver IT services, and today’s ITIL Foundation certification combines proven best practices with modern approaches like Agile and DevOps. Through our live, interactive sessions with our expert instructors, you’ll learn how to apply the ITIL framework to solve real business challenges, boost your team’s performance, and position yourself for career advancement.
Objectives:
After completing this course, you’ll be able to apply ITIL 4’s framework to enhance IT service management in your daily work. You’ll understand how to use ITIL’s guiding principles and practices to solve common IT challenges. You’ll also develop the knowledge needed to successfully pass the ITIL 4 Foundation certification exam.
Course Outline:
Our ITIL 4 Foundation training course is divided into six key areas that build your knowledge from the ground up:
- ITIL 4 Overview
- The ITIL Framework
- The ITIL Guiding Principles
- The ITIL Service Value System (SVS)
- Key Practices for ITIL
- Other ITIL Practices
ITIL 4 Overview
Get introduced to the fundamentals of ITIL 4 and explore the key concepts that form the foundation of IT service management. You’ll learn the basic terminology and understand how ITIL helps organizations deliver better IT services.
- Lesson 1: Introduction to ITIL 4
- Lesson 2: Key Concepts
The ITIL Framework
Discover how the four dimensions of service management work together and explore the ITIL Service Value System. You’ll learn how these components help organizations create value through IT services.
- Lesson 3: The Four Dimensions of Service Management
- Lesson 4: The ITIL Service Value System
The ITIL Guiding Principles
Learn the seven guiding principles that help organizations make better decisions about their IT services. From focusing on value to keeping things simple and practical, you’ll understand how these principles guide service improvement and digital transformation.
- Lesson 5: Focus on Value
- Lesson 6: Start Where You Are
- Lesson 7: Progressive Iteratively with Feedback
- Lesson 8: Collaborate and Promote Visibility
- Lesson 9: Think and Work Holistically
- Lesson 10: Keep It Simple and Practical
- Lesson 11: Optimize and Automate
The ITIL Service Value System (SVS)
Master the core components of ITIL’s Service Value System. You’ll learn about governance, the service value chain, and how continuous improvement helps organizations adapt and evolve their IT services.
- Lesson 12: Governance
- Lesson 13: The Service Value of Chain
- Lesson 14: Continual Improvement
Key Practices for ITIL
Explore essential ITIL practices including service desk operations, incident management, and problem management. You’ll learn practical approaches to handling IT service requests, managing changes, and improving service levels.
- Lesson 15: Continual Improvement
- Lesson 16: Service Level Management
- Lesson 17: Change Control
- Lesson 18: Incident Management
- Lesson 19: Service Request Management
- Lesson 20: Service Desk
- Lesson 21: Problem Management
Other ITIL Practices
Round out your knowledge with additional ITIL practices across general management, service management, and technical management areas. You’ll understand how these practices work together to deliver effective IT services.
- Lesson 22: General Management Practices
- Lesson 23: Service Management Practices
- Lesson 24: Technical Management Practices
Enroll in this course
$1,695.00 – $1,995.00
