Providing Outstanding Customer Service
- 1 Day Course
- Language: English
Introduction:
This one-day course will help you develop the perspective and skills to create memorable experiences for your customers. You will come away with an appreciation for the power and benefit of a positive customer service interaction for your customers, your organization, and you! Get insight into how customer service is about more than the issue you help solve at the moment – it is about creating advocates for your brand that help generate continuous value to your organization.
Objectives:
Define customer service in relation to both internal and external customers
Practice tips to internalize a healthy customer service mindset
Recognize the importance of identifying the customer’s needs and wants
Utilize techniques to connect with customers using different media
Deliver a customer service experience that creates brand evangelists
Course Outline:
1. Customer Service – Getting Started
- Who are your customers
- What is customer service
- Who provide customer service
2. The Customer Service Mindset
- The power of the first impression
- The importance of appearance
- Using energy to meet customer needs
- Dealing with heightened emotions
3. Identifying Customer Needs
- Understanding what customers value
- Values, assumptions, and points of view
- Meeting basic needs
- Exceeding expectations
4. Connecting with the Customer
- Listening and hearing
- Effective listening techniques
- Using different communication methods
- Effective digital communications
- Artificial Intelligence and customer service
5. Delivering Memorable Service
- Customer service as brand evangelism
- Passion and outstanding service
- Providing memorable service
Enroll in this course
$795.00 – $1,195.00
